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Frequently Asked Questions
Order & Deliveries
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
SHIPPING RESTRICTIONS:
At present we are unable to ship to certain countries. We are happy to answer any questions that you have. Please email info@dappleequestrian.com
We regret we are unable to ship to the following countries:
Albania, Algeria, Angola, Argentina, Bahrain, Bahamas, St Bart & St Martin, Belarus, Benin, , Bermuda, Bosnia/Herzegovina, Bolivia, Brazil, Burkina Faso, Cambodia, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, China, Columbia, Comoros, Congo, Cyprus, Djibouti, Ecuador, Eritrea, French Guyana, French Polynesia, Gabon, Georgia, Gibraltar, Grenada, Guadeloupe, Guinea, Guinea Bissau, Guyana, Honduras, Hong Kong, India, Israel, Ivory Coast, Japan, Jordan, Kuwait, Laos, Lebanon, Liberia, Libya, Malaysia, Macedonia, Macao, Madagascar, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nepal, Netherlands Antilles, New Caledonia, Niger, North Macedonia, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Russia, Russian Federation, Samoa, Saudi Arabia, Scatter Isles, Senegal, Singapore, South Africa, South Korea, Sri Lanka, Suriname, Taiwan, Tunisia, UAE, Ukraine, Venezuela, Vietnam, Wallis & Futuna Isle, Zambia, and Zimbabwe.
All orders are processed within 48hr. Once your order has been processed.
Estimated delivery times:
Ireland/UK: 3-5 days
Europe: 3-7 days
Rest of the world: 7-14 days
Yes!
Orders to:
Ireland & N. Ireland: Free shipping on all orders over €75.
Europe: Free shipping on all orders over €150.
Occasionally parcels we ship to the customer are not claimed and are returned to us. Items which are not claimed and for which we have received no contact from the customer within 14 days regarding failed delivery are non-refundable.
Customs duties, and any other expenses associated with delivery outside of the EU that can occur are the responsibility of the customer to pay.
Due to Brexit, orders to England, Wales & Scotland may be charged import VAT and duty. Customs, import VAT, and any other expenses associated with the delivery are the responsibility of the customer to pay.
Returns
We hope that you are entirely happy with your purchase. If you would like to return or exchange a Dapple Equestrian product, please email us info@dappleequestrian.com within 7 days of receiving your order stating the reason for returning it and whether you are requesting a replacement, exchange or a refund of your purchase (excluding shipping costs).
All returned items must be in saleable condition with original packing and hangtag intact.
Items that are marked or damaged upon return will not be fully refunded.
Dapple Equestrian
PackHorse Ltd.
Brockagh
Knockdrin
Mullingar
Westmeath
N91 RH66
Ireland
Dapple Equestrian refunds are paid through PayPal or Stripe (Credit Card) depending on your purchase. Dapple Equestrian does not refund the cost of delivery.